meritbay Terms of Service

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Welcome to meritbay. These Terms of Service ("Terms") set out the rules that apply when you visit or use meritbay's website, mobile platform, products, and customer services. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

By visiting or using any service offered by meritbay, you confirm that you have reviewed, comprehended, and consent to abide by these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access or use our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To purchase on this website, you must be 18 years of age or older, or have reached the age of legal majority where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You must not:
  • Carry out fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell meritbay products for commercial gain without express written authorization.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or stock discrepancies may occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical mistake occur, meritbay may correct the error and modify or cancel any affected orders before they are dispatched, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities, or cancel orders we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact support@meritbay.xyz within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on meritbay's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to meritbay and is safeguarded under international copyright, trademark, and intellectual property laws. Copying or distributing this material without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, meritbay will not be responsible for indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. For any claim connected to a transaction, our total combined liability will not exceed the amount you actually paid for the particular products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Before pursuing any formal action, you agree to first bring any dispute or claim connected to these Terms or your purchase to meritbay's support team so that we may seek an informal resolution.

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9. Changes to These Terms

meritbay may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you keep using our website or services after an update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: meritbay
• Customer Support Email: support@meritbay.xyz
• Customer Support Phone: 12489292128
• Physical Business Address: 11120 GREEN RD, GOODRICH, MI 48438, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST